10 tips how to build resilient Scrum teams.
What is resilience?
- the ability to become strong, healthy, or successful again after something bad happens
- the ability of something to return to its original shape after it has been pulled, stretched, pressed, bent, etc.
- the capacity to recover quickly from difficulties; toughness
10 tips how to build resiliency in Scrum Teams
- Providing unconditional love and acceptance
- Trust them
- Provide safe environment for them to fail
- Trust their problem-solving skills
- Encourage independence and let the ScrumTeam solve its problems
- When they are hurt, listen to them calmly and provide them comforting feeling
- Let the ScrumTeam know the consequences of bad behavior
- Set the expectations and rules of the game
- Provide enough freedom to be creative
- Accepting your ScrumTeam as he/she is the key to making them resilient
In fact as part of coaching engagements, this is exactly what we encourage Scrum teams to be.
So what should the Scrum master do?
A Scrum Master should work towards building resilient Scrum teams.
There is a huge misconception in the Scrum world that “Scrum Master”(SM) is there to remove the blockers/impediments, and I would strongly discourage this characteristic.
Why this happens? As long as Scrum Master is solving all the challenges, the team stays crippled and dependent on Scrum Master.
What to do? Sometimes the SM must consciously step back and allow the team to struggle to solve their problems.
What effect will this have on the Scrum Team?
Bottom-line is, a Scrum team should be trusted and encouraged to solve their problems.
With the right environment and boundary conditions in place, the team should be allowed to work on the goal. The team should be trusted and encouraged to figure out the solution. When they fail, instead of punishing them, they should be comforted, and support should be given.
Before I conclude this short post, What other characteristics have you observed in resilient teams?